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How to Submit a ticket
Posted by Luis Sousa on 24-Sep-19 09:07 PM
Only registered users can submit a support ticket.

If you don’t already have a registered account on the Support Desk, please create onehere.

Please note that the Support Desk runs on a different platform and your DesignBuilder login is not valid here.
You will need to create a support desk account to submit your questions.

To submit a ticket pleaselogin first at your Support Desk account using the panel at left side of the main page.

ThenSubmit a Ticketoption will be displayed.

If you have purchased your licence through a DesignBuilder reseller then please send your support question directly to your reseller.
DesignBuilder International resellers

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英国DesignBuilder v6.1证书ion Approval
Posted by Luis Sousa on 02-Apr-19 04:32 PM

We are pleased to announce that the latest DesignBuilder v6.1.8 has now been released for use in England, Wales, Scotland, Northern Ireland and Republic of Ireland.

The new version includes several important fixes and improvements, including a change that allows calculations to be made for buildings without a UPRN.

Energy Assessors generating EPCs and BERs in UK and Ireland can nowdownload and installthe new version.
Details on which version of DesignBuilder to use in each region can be found on ourApproved Versionswebpage

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How to check my ticket status?
Posted by Luis Sousa on 23-Jul-18 01:48 PM

The best way to check your ticket status is to log into the Support Desk and view My Tickets. If you haven't received an answer by email then please login to your Support Desk account to check the ticket status as email can sometime be blocked by email providers.
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DesignBuilder Training Events
Posted by Andy Tindale on 14-Aug-14 10:40 AM

DesignBuilder Training events provide an ideal opportunity to extend your knowledge and learn how to make best use of the software. You can find out about both international Simulation and SBEM training events on theTrainingwebpage.

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Which version of DesignBuilder SBEM should I be using?
Posted by Andy Tindale on 14-Aug-14 10:34 AM

You can find out which version of DesignBuilder SBEM to use for the various UK and Ireland regions on theDesignBuilder SBEM and DSM Approvalswebpage.

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